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Ask Us. We Know It All.

Hearing from our customers - love that! Making it so simple that you find the answer before you even think of the question - even better! Allow us, therefore, to present you with a list of the most basic and most frequently asked questions. Read them through, and if you're still unsure about something, feel free to flood our inbox or work the phones. Questions, anyone?

Company Information

I could use a little help. How can I reach someone at MSC?

Pick up the phone, send us a fax, shoot us an email, mail us a letter; the choice is yours!

1665 Corporate Road W
Lakewood, New Jersey 08701

Phone: 732.719.8600
Toll Free: 888.56.SCRUB (72782)
Fax: 732.719.8602

Email: [email protected]

Monday-Thursday: 9am - 5pm

Friday: 9am - 1pm

Account Management

How do I log in to my account?

Click on My Account, and enter your email address and password in the space provided in order to access your MSC account.

Oops! I forgot my password. How do I retrieve it?

No worries! There's an option on the log in page to have your password emailed to you in the event that you forget it. Click on it, enter your email address, and within moments you'll receive an email containing the password to your account.

I heard all about your fabulous promotions, how can I subscribe to receive your emails?

It's easy! Scroll down to the bottom of any page and enter your email address in the box provided. Click 'Sign Up' and watch as your inbox comes alive with news of all our incredible sales and promos.

In the event that you decide to part ways with us, there will always be an option at the bottom of all our emails to safely unsubscribe. We will be sad to see you go, though.


I'm having second thoughts about my order, can I change or cancel it?

We want you to be happy, so either give us a call at 732.719.8600 or send a quick email to [email protected], regarding your order. Try to do it as soon as possible and we'll take it from there.

Is there any way for me to check the status of my order?

If you have an account, simply log in. If you don't have an account, it's just too bad. Kidding! On the same log in page, there's an option to enter your email address and order number. That will pull up all the information you need. (And create an account. Please.)

I followed your instructions above and my order status is 'pending.' What does this mean?

All it means is that we're getting your order ready to ship. Patience, my dears!


An item I just ordered is now on sale. Price adjustment? Pretty please!

Today is your lucky day. If it's a brand sale or a category sale, and within 7 days of placing your order, call us at 732.719.8600, and we'll be more than happy to make that adjustment for you.

Can I stack multiple coupon codes at checkout?

Very good question. Unfortunately, coupons can not be combined with any other offer. So choose the one that will work best for your order and enjoy your discount!

I heard you offer a 100% price match guarantee. That's pretty cool! How does it work?

You heard right! Basically, if the item you wish to order is available through an alternate authorized retailer at a lower price, we will match that price, should the item meet certain criteria. Head on over to our Price Match Guarantee page for all the important details.

Gift Cards

Do you offer gift cards?

We sure do! Let us know how much you'd like to spend and we'll send an e-gift card over to the email address of your choice. You'll find all the major details on our gift card page.


Is shopping at MSC safe?

Rest assured that shopping online at Medical Scrubs Collection is 100% secure. We use Authorize.Net, a gateway service provider which implements the SSL (Secure Sockets Layer) security system and allows us to safely accept your credit card payment. We accept PayPal as well; an SSL secured, online payment service.

Which forms of payment does MSC accept?

We accept AMEX, Visa, Mastercard, Discover, and PayPal. We do not accept personal checks or money orders.

Shipping and Handling

What is your shipping policy?

We want only the best for our customers, which is why we've worked hard to ensure a fair shipping and handling policy. For all the fun details, head on over to our shipping page.

Group Orders

Why should I place a group order, and how do I go about placing it?

Why? Because you'll receive major discounts of up to 30% off our already reduced prices! How? Check out our group sales page or give us a call at 732.719.8600 for more info.

Returns and Exchanges

I hope you have a great returns and exchanges policy. Do you?

Absolutely! We offer a no-questions-asked 30 day return and exchange policy.

Product Personalization

Do you offer an embroidery option?

Of course we do. Give us a call at 732.719.8600, and we'll walk you through your embroidery options.


There are so many different brands, how in the world will I know which size to purchase?

This is what we like to call a first world problem. We have the solution, though. Sassy Sue offers sizing tips along with size charts from each brand we carry. Read them through, and you'll have your size figured out in no time.

The MSC Reward Points Program

I was so excited to hear that you have a Reward Points System in place. How exactly does it work?

In a nutshell, the MSC Reward Points Program is our unique loyalty program where for every dollar spent you'll receive 1 reward point. Read up on the finer details on our Reward Points page, and rack up those points, folks!

Product Reviews

I love your product, how do I go about writing a rave product review?

Awww, we're touched! Click on the product you wish to review and scroll on down right past Sassy Sue's little blurb till you see product reviews. You'll notice an option to 'write your own review;' click on it, and follow the prompts. We can't wait to hear what you have to say!

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Monday - Thursday:
9AM - 6PM (EST)
Friday: 9AM - 2PM (EST)
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